Customer service
Getting a photo accepted shouldn't be stressful. If anything is unclear, before you order or after, talk to us and we'll help you get it right.
How to reach us
Opening hours
Monday – Friday, 9am – 5pm UK time
Closed weekends and UK bank holidays. Messages sent then are answered on the next working day.
What we can help with
Your photo
Not sure why a photo was flagged, or how to fix the background, lighting or framing? We look at it with you and tell you exactly what to change.
Digital codes and downloads
Trouble finding your photo code, downloading your file or using it in your application? We walk you through it.
Prints and delivery
Questions about printing, dispatch or where your parcel is. If your prints arrive damaged, we help put it right, and returns by post are free.
Anything else
Payments, receipts, your data, or feedback on how we can do better. If we can’t answer straight away, we’ll find out and come back to you.
How we look after you
- 1
Get in touch
Call or email us. Include your order reference if you have one — it’s in your confirmation email.
- 2
A real person picks it up
Every message is read by our team, not a bot. We’ll ask for anything else we need.
- 3
We sort it out
Most questions are answered in a single reply. If something needs fixing on our side, we fix it and tell you when it’s done.