Returns & Refunds

Our acceptance guarantee and refund policy.

Acceptance Guarantee

We guarantee that every photo we generate meets the official UK government guidelines for your chosen document. If the official issuing office rejects a photo you bought from us due to a compliance failure on our part, email the rejection notice within 60 days and we will refund double what you paid — no hoops.

Eligibility for Refund

You are eligible for a refund if:

• Your photo was rejected by HM Passport Office, DVLA, or the Home Office due to a technical issue (size, background, head position, etc.) that our compliance check should have caught.
• Your printed photos arrived damaged or defective.
• There was a processing error on our end that prevented you from receiving your photo.

How to Request a Refund

1. Email us at support@digitalphotopassport.com within 60 days of your purchase.
2. Include your order number and a photo of the rejection notice (if applicable).
3. We will review your request and respond within 2 business days.
4. Approved refunds are processed to your original payment method within 5 working days.

Non-Refundable Cases

Refunds are not issued for:

• Change of mind after downloading the digital photo.
• Rejection due to user error (e.g. wrong document type selected, glasses worn, incorrect expression).
• Delays caused by the postal service after dispatch.

Damaged Prints

If your printed photos arrive damaged, creased, or with printing defects, send us a photo of the issue and we will reprint and reship them free of charge.