About DigitalPhotoPassport

DigitalPhotoPassport prepares and prints UK identity photographs. This page explains who runs the service, what we sell, and how an order is actually produced.

Who operates this website

DigitalPhotoPassport is a trading name of HELLSMARKETING LTD, a company registered in England and Wales, company number 16760943. Our registered office address, VAT status where applicable, support email and phone number are all listed on our contact page.

We are an independent business. We are not affiliated with, endorsed by, or acting on behalf of HM Passport Office, the DVLA, UK Visas and Immigration, or any other government body. We check photographs against the requirements those bodies publish; the decision to accept an application always rests with them.

What we sell

We sell two different kinds of product, and they are deliberately kept separate.

Digital photographs

A prepared, compliance-checked image file you download and use for an online application or print yourself. Nothing is posted. There is also a print-ready sheet option, which is a downloadable file laid out for printing at home or at a photo shop.

Printed photographs

Physical photographs, made to order and posted to you. These are our printed photo products: a pack of 4 or 8 personalised photographs, printed on professional photographic paper and delivered anywhere in the UK with free tracked delivery.

How a printed order is produced

1. You upload a photograph of yourself from your phone or computer. Nothing is charged at this point.
2. Our software crops it to the exact millimetre size for your document, sizes the head within the published tolerance, replaces the background with the required colour, and runs a set of automated compliance checks. Some orders are additionally checked by a person before release.
3. You see the finished photograph and choose how you want it. Only then do you pay.
4. For printed orders, we lay your photographs out on a single 6 × 4 inch sheet of professional photographic paper at 300 DPI, with white gaps between them so they can be cut apart. Our UK print partner prints and posts it in protective packaging.
5. You receive a tracking link by email when your order is dispatched, and a digital copy of the same photograph regardless of which option you chose.

How we handle your photograph

The photograph you upload is stored encrypted, used only to produce your order, and deleted automatically within 24 hours. Finished photographs are kept for a short period so that paying customers can download them again, then deleted. We never sell or share your image. Full details are in our privacy policy.

Support

Email support@digitalphotopassport.com or call the number on our contact page. We normally reply within one working day; weekend enquiries are answered on the next business day.